Returns & Exchanges
Last Updated: [11/01/2026]
Thank you for shopping with SterlingWorks. We aim to ensure you’re satisfied with your purchase. Below are our return and refund guidelines. If you have questions, contact us at support@sterlingworks.cv or call +1 419 616 2191.
1. Eligibility for Returns
You may request a return under these conditions:
The item is unused, in its original packaging, and includes tags or accessories.
The return is requested within 30 days of delivery.
The product is defective, damaged during shipping, or incorrect due to our error.
Non-returnable items: Digital products, personalized/custom items, and intimate hygiene products (if applicable) cannot be returned.
2. How to Initiate a Return
To start the process:
Email us at support@sterlingworks.cv with:
Your order number
Reason for the return
Photos or videos (if the item is damaged/defective)
We’ll respond within 2 business days with instructions and a return address.
Once approved, ship the item to:
ASHLEY MARIE CHERRY
2806 21ST ST
TUSCALOOSA, AL 35401-4448
Note: Return shipping costs are the customer’s responsibility unless the error was ours (e.g., wrong item shipped).
3. Refund Process
After we receive and inspect the returned item, we’ll notify you of approval status.
Approved refunds are issued to the original payment method within 3–7 business days (timing depends on your bank/payment provider).
Refunds exclude original shipping fees (unless the return is due to our error).
4. Non-Refundable Situations
We cannot issue refunds if:
The request is made after 30 days of delivery.
Items show signs of use, damage from customer misuse, or aren’t in original condition.
The product is a digital download, custom order, or marked “final sale” (e.g., clearance items).
5. Questions or Support
For urgent issues, call/text +1 419 616 2191. For general inquiries, email support@sterlingworks.cv. We’re here to help!
